Tag Archives: convenience

The quality of training

There have been a number of recent rants about the quality of training and why would students choose one trainer over others.

The following is my commentary from a thread on Facebook:

An issue with rants about the quality of trainers is the underlying assumption that people actually want to be ‘trained.’ That’s not necessarily true. In general, people either want to be entertained or have their tickets punched. Neither of those two objectives has anything to do with training.

Further, real training involves some kind of measurement. As Greg Hamilton succinctly put it ‘without testing there has been no training.’ There are many forms testing can take but it has to be a part of training. Many, if not most, adults have never left high school emotionally. Consequently, they have an inordinate and irrational fear of performance measurement. That’s another reason they’re not really interested in being ‘trained.’ Being tested requires taking a large risk of finding out you’re not the hot shot you like to think you are. Most people have enough smarts to realize that, at best, they’re Walter Mitty, and, at worst, they’re grossly incompetent. They take great steps to protect their egos because of this.

So, what people seek out is Entertainment, Comfort, and Convenience. Nothing wrong with that. Let’s face it, most people live boring lives filled with relentless drudgery and lack of fulfillment.

As the saying goes ‘you get what you pay for.’ The payment in the context of real training is not just money but also emotional energy and commitment. Very few people are willing to make that kind of payment; they limit themselves to paying with money only.

In the end, the market for training, as well as the training provided, will generally follow a bell curve. At the ends, really good and really bad, while the huge middle segment will be mostly mediocre.  In most cases, that’s enough.